STAGE 1: PRE-LAWSUIT/INVESTIGATION STAGE

S1-Q1. How much do you charge?
All our services are completely FREE to you. Even though each step of the class action litigation process is costly, we do not charge you. Not even the cost of postage required to mail us documents if we request that you during the process of investigation or litigation. We are only paid by the defendants (the companies we litigate against) when there is a settlement.

S1-Q2. How long does a class action lawsuit take?
There is no simple answer. Sometimes, the companies settle quickly while others drag it out. Each court is has different rules based on the jurisdiction, precedence, and judge. Each case is unique so we cannot the length of a class action; We also cannot guarantee an particular outcome.

S1-Q3. I don't live in Philadelphia, PA where your firm is based. Can I still join your lawsuit?
Yes, it's possible. We can represent class members from any state. Please do not hesitate to contact us because you do not live in Philadelphia or Pennsylvania.

S1-Q4. I have a problem you're investigating but I don't live in that  Can I still join your lawsuit?
Yes, it's possible. We can represent class members from any state. Please do not hesitate to contact us because you do not live in the state in question. ​Contact us directly by filling out a request for material updates contact form of your case on the current lawsuits: status inquiry page.
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S1-Q5. I have a problem that not listed on your current investigations page. However, I think you should look into it. I've heard of a lot people with the same problem on Facebook, Twitter, message boards, etc. Will you help me?
Yes, of course. Please use the contact form on either the front page ("current investigations") or the contact us page. ​

S1-Q6. I submitted a contact form but I haven't heard back in a while! What's going on?
We try our best to get back to you as soon as possible. However, that can this can take sometime. If you haven't heard back in over a week, please submit your contact form again.  ​

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STAGE 2: DURING LAWSUIT/ WAITING STAGE

S2-Q1. I have a problem that is in process of litigation in state A but I live in state B. Can I still join the class?
Yes, it's possible. We can represent class members from any state. Please do not hesitate to contact us because you do not live in the state where the case is in process of litigation. ​Please go to the case status page of current lawsuits: status inquiry page and fill out a request for material updates contact form.

S2-Q2. I submitted a material updates request form from the status request page but I haven't heard back in a while! What's going on?
Please refer to S1-Q2. Since we cannot predict when or if the case would move forward, we cannot provide you updates if there are none. Feel free to check the status page of your case on the current lawsuits: status inquiry page. If you've submitted your contact information accurately, then you will get an email when or if there are material updates. 

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STAGE 3: POST LAWSUIT/SETTLEMENT STAGE

 S3-Q1. Why did you direct me to another law firm by saying that they are "lead counsel" the case? Are you trying to brush me off? 
No, we're not trying to brush you off. If the judge decides that we are not the "lead-counsel," then we do not have the specific details of the settlement necessary to help you. Only the the "lead-counsel" firm is responsible and capable of answering your questions at this stage. Even if you originally contacted us and sought our advice, we may not be able to answer your question.

S3-Q1a Why are you working with another firm? 
Other firms are absolutely necessary in class action litigation because these lawsuits cost an enormous amount of money, time, and resources. To upfront the necessary costs, at least a couple firms work together to share the burden. Therefore, it's possible that we may direct your inquiry to another firm.

S3-Q2. I'm not eligible to be a member of the class even though I have been injured financially by X company. What should I do now? 
Unfortunately, this happens. If you don't qualify as a class member, you can sue the company individually by hiring your own attorney. 

S3-Q3. I have an administrative question about the settlement. E.g. How can I file a claim?, I filed a claim but I haven't heard back in a while. What's going on? 
Please contact the settlement administrator assigned to handle all administrative tasks associated with this stage. They set up the website, forms, accept/reject your claim, send your restitution. You may find the administrator's website and/or contact information on the status page of your case on the current lawsuits: status inquiry page. or a google search (e.g. name of case + "settlement website"). Please work with the settlement administrator and/or the "lead counsel" firm. (Refer to S3-Q1 for duties of "lead-counsel").

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